Privacy Policy

1. Introduction

Chickenpie ("we," "us," or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website chickenpie.co and use our services.

We operate in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its Implementing Rules and Regulations (IRR), as well as applicable international data protection standards.

2. Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide, including:

• Name and contact information (email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely through third-party providers)
• Account credentials
• Communications and correspondence with us
• Survey responses and feedback

Information Automatically Collected

When you access our website, we may automatically collect:

• Device information (browser type, operating system)
• IP address and approximate location
• Pages visited and time spent on our site
• Referring website addresses
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about products, services, and promotions
• Improve our website and user experience
• Prevent fraud and ensure security
• Comply with legal obligations
• Send marketing communications (with your consent)

4. Legal Basis for Processing (Philippines)

Under the Data Privacy Act of 2012, we process your personal data based on:

• Consent: When you provide explicit consent for specific purposes
• Contractual Necessity: To fulfill orders and provide requested services
• Legitimate Interest: For business operations that don't override your rights
• Legal Obligation: To comply with Philippine laws and regulations

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Payment processors, shipping companies, email services
• Business Partners: With your consent, for joint offerings
• Legal Authorities: When required by law or to protect our rights
• Affiliates: Companies under common ownership for operational purposes

We do not sell your personal information to third parties.

6. Your Rights Under Philippine Law

Under the Data Privacy Act of 2012, you have the following rights:

• Right to Be Informed: Know how your data is being processed
• Right to Access: Obtain a copy of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Oppose processing based on legitimate interests
• Right to File a Complaint: Lodge complaints with the National Privacy Commission (NPC)

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI-compliant providers
• Regular security assessments and updates
• Access controls and employee training

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. When no longer needed, data is securely deleted or anonymized.

9. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. Some cookies are essential for website functionality.

10. International Data Transfers

Your data may be transferred to and processed in countries outside the Philippines. We ensure appropriate safeguards are in place as required by the Data Privacy Act and NPC guidelines.

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If we become aware of such collection, we will delete the information promptly.

12. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly.

13. Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

Chickenpie
Email: privacy@chickenpie.co
Data Protection Officer: dpo@chickenpie.co

You may also file a complaint with the National Privacy Commission of the Philippines at www.privacy.gov.ph.